BubbleBeez F.A.Q

FAQ Frequently Asked Questions

Frequently asked questions 

What is BubbleBeez?

BubbleBeez was created in July 2018 after months of research and product development to create a range of bath/body products suitable for all skin types.  Products are made in our workshop in Macclesfield, with vegan friendly ingredients. None of BubbleBeez products  are tested on animals.

Where is BubbleBeez located?

we are based at:

S10 Venture House 
Cross street 
macclesfield
SK117PG

 

What are my postage options? How much is Postage? Who will deliver my parcel?

: What is an Open Box?

 If you choose the Open Box option when checking out, you pay the items in your order as normal however we don't send it to you straight away, we hold on to your order for you.

You can then make another order and select Open Box again, there's no limit to howmany times you can choose Open Box but we ask boxes are only open for 3 weeks max due to limited space

Why would I want Bubblebeez to keep hold of my purchases?

As you pay the same postage each time we send you your order, these postage costs can addup, especially if you're making lost of small purchases. We'll happily keep all of your Open Box purchases together. when you're ready to close your Open Box purchase , please message  the page for your postage total.

 

Q: What is Add To Order?

If you've placed an order then realised that you've forgotten something, you can make another order then choose 'Add To', this ensures that you only pay the minimum amount of postage.

However before using this option please contact us first and receive confirmation that  it's OK to do this. This is because if your order that you're adding to has already been picked and packed, it's not possible to add anything to it. Also at very busy times, we may have to turn off the Add To option.

 

Q: What is pick up?

If you are local to the workshop, you can chose our free collection option. Once you have received an email saying your order is ready, it will be on our collection table near the workshop. This is accessible mon- fri 9am-5pm.

 

Orders Up to 2 kg cost £4.10 and  will be sent via second class Royal Mail
orders 2-10 kg cost £6 and will be sent via UPS
Shipping will be automatically calculated at checkout

How long will my order take?

Delivery Time is 3-5 Working days from date of dispatch. Both services advise delivery times can vary during peek times.  
You will receive an email when your order is dispatched.

Are your products suitable for children?

we recommend that our products are suitable for children aged 36 months and up. We would recommend that you contact a patch test before use to ensure there is no skin reaction. 

how do I use your products? 

please have a look at our blog for tips on how to use your products 

Do you offer wholesale?

Yes. Please see our dedicated wholesale website, www.bubblebeezwholesale.co.uk 

Can i be a Bubblebeez Rep?

We have have an affiliate program , you can find details here

 

I have received my order but some items are damaged/ my order is wrong  . what do i do?

Please email us at admin@bubblebeez.co.uk  and we will work with you to find a solution . 

What are your terms of service/refund policy?

Links to our policies and terms of service can be found in the about us tab

 


Older Post


Leave a comment

Please note, comments must be approved before they are published